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Terms and Conditions

Online Orders

All Online at this time require a Purchase Order number for easier tracking. Please supply a PO during the shopping cart check out process.

Merchandise Return Policy

If necessary, un-used parts may be returned within 30 days of purchase with a pre-approved Return Goods Authorization (RGA) number. Parts must be returned in their original packaging and must be accompanied by a copy of the original invoice. Only complete parts will be accepted. Disassembled parts cannot be returned for credit. If parts are received in resalable condition, we will credit your account by the actual amount paid for the parts minus a 20% restocking fee.

Custom Ordered Parts and Tarps

All custom orders require a written company Purchase Order. All custom ordered tarps should be drawn exactly as desired and the drawing should accompany the order so we can avoid any misunderstandings. Custom ordered parts might take additional time; please call for approximate ship date. Some custom orders will require extra time and/or material that necessitates additional charges. You will be advised of additional charges at the time you order or when you call for a quote.

Custom ordered parts are not returnable, so be sure of what you want when you place the order.

Freight Policy

FOB shipping point. All shipments will be pre-pay and added to your invoice or COD.

Damaged Freight

It is the responsibility of the receiver to file any claims for damaged freight with the freight company at the time of delivery. Orders should be opened and inspected for any “hidden” damage at the time of delivery. Compensation for any freight damage is the responsibility of the freight carrier and the receiver.

Manufacturer’s Notice

All specifications, equipment, and prices are subject to change without notice. Roll-Rite, LLC reserves the right to improve models without incorporating these changes in similar models produced at an earlier date.

Credit and Collection Policy

All customers are required to both complete and an officer or owner sign this Policy and fill out a Credit Application before their first order. Net 30 credit terms will typically be extended to customers with good credit references and a good payment history.

Penalties for Overdue Accounts

1) Beginning on the 31st day past invoice date, a 1.5% per month service charge (minimum $1.00) will be added to all overdue amounts. These charges will be treated the same as the rest of the account and will be considered overdue the same as the original invoiced amounts.

2) Any accounts reaching 45 days past invoice date will be placed on Credit Hold. A Credit Hold will freeze all shipments and orders in progress until the overdue invoices and service charges are paid.

3) Any accounts reaching 60 days past invoice date will remain on Credit Hold and will lose their open credit status for six months. Once these accounts have been paid, shipments will resume, but will be strictly COD or prepaid for six months from the time the account was fully paid.

4) Any accounts reaching 90 days past invoice date will be placed in a collection process for immediate collection. The cost of collection and/or legal fees will be added to the account.

Governing Law: This Agreement is being executed and delivered in the State of Michigan and shall be governed by and construed and enforced in accordance with the laws of the State of Michigan.

If you have any questions about this policy or wish to check your account status, please contact our accounting department at 1-800-297-9905 or accounting@rollrite.com.